Returns & Exchanges
At Mount Moriac Beef, we take pride in the quality of our premium pasture-raised beef; however, due to the perishable nature of our products, returns are handled with strict safety protocols to ensure customer satisfaction.
Contact Support
Notify our team within 24 hours of delivery if there are any issues with your order, including photos of the product and packaging.
Quality Assessment
Our quality control team will review your claim to determine if the product meets our high standards for freshness and cut quality.
Resolution Selection
Once your claim is approved, you can choose between a full refund to your original payment method or a replacement credit for your next order.
Safe Disposal
For health and safety reasons, we do not require the physical return of meat products; we ask that you dispose of the item responsibly once the claim is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing